Terms of Service

1. Acceptance of Terms

By accessing or using the l1desk application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App.

These Terms constitute a legally binding agreement between you and WebHarbor Technologies LLC, 28 Church St, Ste 14 #6383, Winchester, MA 01890 ("l1desk," "we," "us," or "our").

2. Description of Service

l1desk is an AI-powered technical support application that provides:

• Document ingestion — upload your product documentation to build a searchable knowledge base
• AI chat — answers to support questions generated from your own documents, with source citations and confidence scores
• An embeddable chat widget you deploy on your website
• Escalations — low-confidence answers flagged and routed to your human team
• A dashboard for documents, conversations, widget settings, and statistics
• Role-based account access

We may integrate l1desk with other services operated by the same company. Any cross-service data sharing will be disclosed in the Privacy Policy.

3. Service Model

l1desk is provided as a hosted service. We operate the infrastructure, maintain security controls, and manage data storage. You access the App through a web browser using your account credentials.

This service is currently available only in the United States. Availability in other regions may be offered in the future.

4. Acceptable Use

You agree not to use the App to:

• Violate any applicable law or regulation
• Upload documents or other content that you do not have the right to use
• Store, transmit, or distribute unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable content
• Attempt to gain unauthorized access to the App, other users' data, or our systems
• Use automated means (scrapers, bots, crawlers) to extract data from the App
• Resell, sublicense, or commercialize the App or any data obtained from it without our express written permission

We reserve the right to suspend or terminate accounts that violate these acceptable use rules.

5. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account, including the documents you upload. You must have the right to provide any document for use in the App.

6. Accounts, Verification, and Deletion

Because the App is free to use, we must be able to keep fraudulent and automated accounts from abusing it. These rules govern how accounts are verified and, where proof is missing, removed. They create a right for us, not an obligation to monitor, to warn, or to retain.

• No permanent ownership of an unproven identifier.

  Creating an account does not grant permanent ownership of the email address or other identifier used to register it. We reserve the right, at our discretion, to audit, reclaim, reset, suspend, or delete an account and remove its data — including where the account remains unverified, where it is part of a disputed or duplicate registration, where we have reasonable grounds to believe it impersonates another person's identity or email address or is created or operated by automated means in breach of these Terms, or where it is idle.

• Third-party registrations.

  You are responsible for securing your email address and credentials. We are not liable for unauthorized or fraudulent attempts by third parties to register an account using another person's email address, or for the temporary inconvenience caused before the address is reclaimed. The account-recovery process provided under these Terms is the remedy for such disputes.

• Automated cleanup.

  Where the same email address is registered twice, the later registration is resolved by proof: the account registered under the address may be asked to confirm the address and its password. A later registration that fails to resolve the dispute within the stated period (currently 24 hours from the second registration) may be deactivated or permanently deleted without further notice. The pre-existing account is never deleted by this process.

7. Your Content; Intellectual Property

You retain ownership of the documents you upload to the App. We retain ownership of the App, including its design, code, and documentation. We claim no right in your documents other than to process them as described in the Privacy Policy.

8. Indemnification

You agree to indemnify and hold harmless WebHarbor Technologies LLC from any claim, loss, or liability arising from (a) the documents you upload, or (b) your use of the App in violation of these Terms.

9. No Warranty

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WEBHARBOR TECHNOLOGIES LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU (IF ANY) FOR USE OF THE APP IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. AI Features Disclaimer

AI-powered answers are generated by a third-party language model accessed through the App. We do not control, verify, or endorse the content generated by AI. AI answers may be inaccurate, incomplete, or inappropriate. You use AI-generated answers at your own risk, including when they are shown to your customers through the chat widget.

12. Termination

You may request deletion of your account at any time by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms. Upon termination, your right to use the App will cease immediately.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the App after changes constitutes acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts and the United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the App shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in Suffolk County, Massachusetts, and shall be final and binding. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, we affirmatively waive the right to arbitrate disputes that qualify for small claims court in any jurisdiction.

NO CLASS ACTIONS: YOU AGREE THAT ANY ARBITRATION PROCEEDING SHALL BE LIMITED TO A DISPUTE BETWEEN YOU AND US AND THAT YOU MAY NOT BE A PARTY TO A CLASS ACTION, CONSOLIDATION, OR OTHER REPRESENTATIVE ACTION.

15. General Provisions

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the App. If any provision of these Terms is held to be unenforceable, the remaining provisions continue in effect.

16. Contact

For questions about these Terms, contact us at [email protected].